Boundary Ethics
Civilization is built on an intricate set of protocols that define
behavior when money changes hands. When a businessman crosses a boundary
with their clients the response could be unpleasant and unproductive.
More of this is discussed under the subject of "taking liberties." Here,
for instance, a computer repair person who is supposed to fix infected
software takes the liberty of replacing the entire hard drive without
notifying the owner of the computer. It is in the economic interest
of the repair shop to take liberties like this because a business can
sell more replacement parts and charge for more labor. The repair person
could have simply reformatted the hard drive. Bad sectors on the hard
drive would be noted and skipped prior to installing the computer software.
In business, it is common to "beg forgiveness than to ask permission." It
is a profitable, but unethical practice to cross boundaries.
Password Boundaries
The password boundary is an example ethics at work. To turn ones head
away when another person is entering a password is a common courtesy
extended by ethical people to others to demonstrate they have no
interest in "accidentally" learning of another person's
password. It acknowledges that a boundary exists, and it will be
honored. This extends to personal information gathered from the client.
If a businessman has no "need to know" of certain personal
information they should not have possession of that knowledge. "Information
mining" can derive certain other rewards for a clever businessperson.
Again crossing boundaries can be profitable.
Service Industry
When service people work inside their client's house there are many
boundaries to be observed. You would not expect a workman to open
the homeowner's refrigerator but you would expect then to have access
to the bathroom. When a remodeling project is in the process many
construction workers are walking all around house. This gives rise
to another boundary problem; aggressively peeking into the lives
of the homeowners. For instance, leafing through papers, magazines,
picking up things lying around and the like are all intrusions into
the client’s space. The problem with businesses’ that
do not strictly defining the behavior of workmen when in a clients’ house
is that lax oversight encourages crime to flourish in the shadows.
Aggressive peeking can escalate into theft. Employees who start peeking
sooner or later discover that they can seal small valuable objects
without getting caught because the object will not be immediately
discovered. A poorly managed construction company in a sense enables
certain crimes and boundary crossing that surly are unethical.
- Constructive
Taking
- Overpowering
the Client
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